Tenant Services
Northwest CARE
Northwest’s top priority is providing our tenants and their patients with an exceptional experience in our buildings. Northwest CARE is a commitment to our tenants to consistently provide safe, clean, functional spaces that allow our tenants to focus on what they do best: providing exceptional care to their patients.
The Northwest CARE Difference
We developed Northwest CARE, a comprehensive management training program and service guarantee, to ensure our tenants and their patients are welcomed each day to a positive, nurturing, and dignified environment.
Existing tenant, looking for support?
Four pillars of Northwest CARE
The guiding principles of Northwest CARE inform our approach to property management, prioritizing prompt responses to building management requests, maintaining open and streamlined communication, and centring the patient experience throughout the building.
- Courteous
- Attentive
- Responsive
- Empathetic
Building Maintenance and Amenities
We raise the bar by implementing specialized services and amenities that support and enhance the Northwest CARE commitment.
On-Site Building Staff
On-site, uniformed and dedicated building staffExtended Operating Hours
Extended building operating hoursSustainability Programs
Sustainability programs and initiativesAccessibility Features
Progressive AODA/Accessibility featuresMedical Waste Removal
Medical waste removal servicesJanitorial Services
Enhanced janitorial services24/7 security monitoring
Comprehensive 24/7 security monitoringDE&I Training
DE&I training for management personnelBuilding Capital
Building capital improvement plansCommon Areas
Welcoming, purpose-designed common areas- The Northwest care tenant services portal, powered by Building Engines, allows tenants to submit work order requests online from a computer or mobile device. Work orders are automatically assigned to the appropriate team member, ensuring a timely and efficient response from property management. Tenants can easily monitor the status of their requests, submit real-time updates, and provide instant feedback on the services provided and manage your services quickly and efficiently from your computer.Tenant Login
Tenant Portal
Online Tenant Services Portal - Our buildings are designed with the patient experience in mind, prioritizing convenience, comfort, and accessibility. Our properties are centrally located within the communities they serve and in close proximity to hospitals. Physician offices are thoughtfully co-located alongside clinical, laboratory, diagnostic imaging, and pharmaceutical service providers, so patients can access the services they need in one convenient location.
Patient Experience
Prioritizing the Patient Experience
We believe if we can do something to alleviate the stress or discomfort of accessing healthcare services, we’ve successfully served our tenants and the greater community.
Speak with a Leasing Manager
Contact Us
Our Building Operator and our Property Manager consult with us on a regular basis to make sure we are happy.
Vendors and Service Providers
We understand that holistic patient care involves a range of services and tools. To help our tenants provide the highest quality of care, we leverage our extensive network of relationships with service providers and vendors who cater to the healthcare industry.
